Frequently Asked Questions
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Perhaps you’re stressed, anxious or down, maybe you are unsure about your relationship, life circumstances, or finding being a mother hard. Maybe you are feeling the effects of trauma, experiencing health concerns or need just a listening ear.
People who are struggling can often minimise how much their problem is impacting them or think their problem is too small to seek support. I believe if it’s big for you, it’s absolutely relevant.
Many people benefit from the specific skills and insights from psychological support.
No matter what you are struggling with, I will provide a safe and non-judgmental space where you can feel heard and validated.
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You do not need a referral.
You can book an appointment without a referral from your GP if you wish to pay privately or use private health insurance.
You will need a referral from your GP to claim a Medicare rebate.
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Click the “book” button. You are welcome to book a 10 minute free call to check we are the right fit, or you can go ahead and request your initial appointment.
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Payments are to be finalised on the day of the appointment. A payment link will be sent to you on the morning of your appointment. Alternatively, you may wish to consent to your card details being securely stored in the booking system to process at the time of the appointment.
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The Medicare rebate will be processed when payment is received and typically deposited into your bank account within 1 to 2 business days.
Once the claim is submitted to Medicare, any concerns or issues that may arise will need to be directed to Medicare.
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Yes. If you wish to use private health insurance, it is best to check with your private health fund before booking an appointment so you are aware of the rebate available to you depending on the level of coverage.
After your appointment, an invoice will be emailed to you, which you can take to your private health fund to claim a rebate if eligible.
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The first appointment is typically quite different to the rest.
In your first appointment, I will undertake an initial assessment which involves gathering lots of information so I can find out more about you and what has been happening in your life. Typically I ask about your life circumstances, your family and relationships, your health, your childhood, and what you want to get out of therapy (if known).
You can disclose as little or as much as you like, and will never be pressured to discuss anything before you feel ready.
I understand that the first appointment can be daunting as you don’t know me and I don’t know you. I will try and help you feel as comfortable as possible.
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You don’t need to be diagnosed with a mental health disorder to seek support from a psychologist, you may just want someone to talk to.
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You must book an appointment with your GP to discuss what has been happening. It is best to book an extended appointment so your GP has the time to hear your concerns.
If your GP believes you would benefit from seeing a psychologist you will receive a Mental Health Care Plan. You will then be entitled to Medicare Rebates for up to 10 individual appointments per calendar year. Your GP will either send this to me directly or give you a copy to provide.
Please note you can use an existing Mental Health Care Plan even if addressed to another psychologist.
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Telehealth allows more people to access mental health services and provides clients with more flexibility to obtain support from your own home.
Research has shown that telehealth services can be just as effective as in-person therapy, however, it may not be appropriate for everyone.
If you’d like some more information on telehealth, booking a free 10 minute call could be helpful.
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Telehealth includes sessions that are over the phone or via video. It is your choice whether we have our session on the phone or via video.
I have had many regular telehealth clients and feel comfortable using either option.
Telehealth provides flexibility and a sense of comfortability if therapy is new to you. I also have had regular face-to-face clients move to telehealth due to the convenience.
I will walk you through the process of using videoconferencing and you will receive heaps of information about how these sessions work when you book in.
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For telehealth, you will need a secure internet connection (we strongly recommend a home WIFI network and connection to a high-speed internet service, such as NBN), a smart phone, laptop, desktop or tablet which offers video teleconferencing features, or if you prefer we can do a telephone session.
You may be required to download the Google Meet onto your device. Once we approve your booking form and you have confirmed your appointment, I will send you the link to the session, and will contact you at the beginning of the appointment to ensure you could connect without issues.
I invite you to create a comfortable space for yourself. Grab a blanket and a cup of tea and prop your device up on books or a pillow so you can relax.
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I understand things can pop up. If you need to change your appointment please reschedule using the booking section on the website, using the link provided in the booking confirmation, or reply to the booking confirmation message.
If there is a wait until the next appointment and you would like to be seen sooner, let me know and you can be placed on a cancellation list.
Keep in mind that if you choose to cancel your appointment within the 48 hour time frame of your appointment, a cancellation fee will apply.
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Unfortunately, I am unable to discuss therapeutic matters outside of appointment times. This is due to the nature of private practice where, in between sessions, I am preparing for my next appointment. I endeavor to provide my clients with the best service I can and responding to client matters in the lead-up can take away from the work of the next client I am supporting.
For all administrative queries please refer to the booking section of the website or email admin@psychologyforher.com.au.
If something comes up between appointments you need support with, you are welcome to book an additional appointment (including a 30-minute check-in).
Please remember that I am not a crisis service, so please see the crisis numbers for immediate support.